Brewing tea is a precise, learned process. A good tea can be ruined by brewing it wrong. Offering a well brewed cup of tea is the hallmark of a property that values its guests’ experience.

Q: Why do we need Tea Training?
A: Hospitality staff should know how to recommend teas, brew & serve a good cup to a guest. As a tea growing country, Sri Lankan hospitality venues should be well versed in tea without merely asking guests if they want a black tea or with milk.

Q: Why choose the Tea Herald to train our staff?
A: With over 10 years’ experience of training global Shangri-La and other hospitality staff, the Tea Herald is ideally suited to train your team. We also are able to audit your outlets in order to deliver the best solution in terms of offering a good tea service.

Q: What is the ROI in doing Tea Training?
A: Tea Training ensures your guests receive a well brewed cup of tea which enhances their experience and elevates the property’s reputation. Your staff is also able to understand and better recommend teas to the guest, and upsell high value teas and conduct retail promotions.

Q: Can the training be done online?
A: Yes, the Tea Herald is experienced in online training as well and can conduct virtual online workshops for hospitality staff.